Request Troy's Auto Body or Anthony's Towing if your car is not drivable.
Call your insurance company and make a claim.
The collision repair process:
Stop by and get an estimate. We'll go over the damage to your car and write up an estimate of what the repairs will cost. Often, not all of the damage is visible during the initial estimate.
Get approval from your insurance company. They will inspect the damages as well. If they tell you have to go to a certain body shop for their estimate, know you do not have to do this. It's your decision. Shop of your choice. Most of the time, the insurance companies estimate will be less than ours. Don't worry about this. Once the vehicle is dropped off at our facility with the insurance company's estimate, we will work and negotiate directly with them.
Schedule an appointment to bring your vehicle in. However, if you don't feel comfortable driving your car in the condition that it's in, you can leave your vehicle without an appointment.
Drop your vehicle off and sign the Direction of Pay form. This allows us to work on your vehicle and your insurance company to pay us for any additional damage found.
We will disassemble your vehicle and inspect for any additional damages not accounted for during the initial estimate. This is called a supplement. A diagnostic scan (Pre-scan) will be performed, which detects what is not working properly as a result of the collision.
We then notify the insurance company of the supplement, they inspect and approve what else is needed to be repaired/replaced and we order any additional parts needed and proceed with the repairs.
The structure of your vehicle will be inspected using a computer based frame machine in order to determine damage sustained during the collision. Vehicles will be repaired to factory specifications if necessary during this stage.
Body repairs and parts replacement. Panels will be repaired, sanded, filled and primed using top rated materials and replacement parts will be prepped for paint.
The vehicle and any replacement parts will be moved into our paint booth in order to restore a factory finish.
The next stage is re-assembly. All painted parts are re-installed. A post-scan will ensure that everything is back to working properly once the car is re-assembled.
Vehicles will be cleaned inside and out.
Delivery. Paperwork will be given showing everything that was repaired, replaced, removed and installed, aligned, painted, etc. to the vehicle.